Structured frameworks that ensure accountability, quality, and predictable outcomes.
Every NEXORA engagement is governed by clearly defined Service Level Agreements that establish expectations, define responsibilities, and create accountability for both parties.
Our SLAs are not generic templates—they are tailored to each client's specific requirements, operational context, and risk tolerance. We work with you to define meaningful metrics that reflect your business priorities.
Regular performance reviews, transparent reporting, and structured governance meetings ensure that SLA commitments are consistently met and any deviations are promptly addressed.
Uptime commitments backed by monitoring and rapid response
Defined escalation windows for different severity levels
MTTR commitments based on incident classification
Quality indicators tracked and reported regularly
A structured approach to incident management that ensures appropriate attention at every level.
NOC monitoring and initial triage. Immediate acknowledgment and preliminary diagnosis of reported issues.
Senior engineers engaged for complex issues requiring deeper technical expertise or field intervention.
Leadership involvement for critical incidents or issues requiring cross-functional coordination.
Quality is not an afterthought—it's embedded in every phase of our delivery process. From initial design reviews through final acceptance testing, we maintain rigorous quality checkpoints that ensure deliverables meet specifications.
Safety is equally non-negotiable. Our teams are trained in industry-standard safety protocols, and every project includes a comprehensive safety plan addressing site-specific risks.
Technical validation before execution begins
Staged inspections at critical milestones
Comprehensive OTDR and performance testing
Regular safety certification for all field teams
Mandatory protective equipment on all sites
Transparent reporting of all safety events
Comprehensive documentation that provides visibility and supports decision-making.
As-built drawings, test results, and handover packages for every project.
Regular SLA performance reports with trend analysis and insights.
Detailed incident documentation with root cause analysis and prevention measures.
Structured review meetings with documented actions and follow-ups.
Request detailed SLA documentation or download our delivery framework overview.